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How to Reset a Password

Why Resetting Your Password Is Important​

Resetting your password helps protect your account and maintain security.

You might need to do this if:

  • You’ve forgotten your current password;
  • You think someone else might have gained access;
  • You just want to update your password for safety reasons.

💡 We recommend updating your password every few months and avoiding the reuse of passwords from other platforms.

There Are Two Ways to Reset Your Password​

You can reset your Bothub password either:

1. During login (if you forgot it), or

2. Directly from your profile (if you know your current password)

Let’s go through both options below 👇

Option 1 — Reset Password During Login​

If you can’t sign in, you can easily reset your password from the login page.

Step 1 — Go to the Login Page​

Visit app.bothub.trade and click “Forgot password?”

Step 2 — Enter Your Email​

Enter the email address associated with your Bothub account and click Send Link.

You’ll receive a message from [email protected] containing a secure link to reset your password.

Step 3 — Open the Link​

Open your email, find the message, and click the Reset Password link inside.

This will take you to the password reset page.

Step 4 — Create a New Password​

Enter a new password that meets Bothub’s security requirements:

  • At least 8 characters
  • At least one number or symbol
  • At least one lowercase letter (a-z)
  • At least one capital letter (A-Z)

Click Confirm, and your password will be successfully updated.

You can now log in with your new password.

Option 2 — Change Password from Your Profile​

If you’re already logged in and simply want to change your password:

Step 1 — Go to Your Profile​

Click your profile icon (top-right corner) → select Change Password.

Step 2 — Enter Current Password​

For security verification, enter your current password.

Step 3 — Create a New Password​

Choose a new password following the same rules:

  • At least 8 characters
  • At least one number or symbol
  • At least one lowercase letter (a-z)
  • At least one capital letter (A-Z)

Click Save, and your new password will take effect immediately.

🔒 Your session will remain active, but we recommend logging out and logging back in to confirm everything works properly.

Security Tips​

  • Don’t reuse old passwords.
  • Avoid simple or guessable combinations (like your name or “12345678”).
  • Enable [Two-Factor Authentication (2FA)] for extra protection.
  • If you suspect your account has been compromised, change your password immediately and contact [email protected].

Need Help?​

If something doesn’t work as expected or you simply have questions — don’t worry. Our Support Team is here to help you at every step.

You can reach us directly through the in-app chat for quick assistance, or send us an email at [email protected] for more detailed inquiries.

We do our best to respond as fast as possible and make sure every issue is resolved smoothly — so you can focus on what matters most.